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TERMS & CONDITIONS


AGREEMENT 

Welcome to Printerpix.com (hereinafter "Printerpix", "Company" or "Site"). By using this Site, you agree to be bound by and comply with these terms and conditions ("Terms and Conditions"). You also agree to comply with any guidelines or rules posted on the Site regarding any product or service offered on the Site. All such guidelines and rules posted are hereby incorporated by reference into these Terms and Conditions. Please read them carefully. 

COMMUNICATIONS 

When you visit Printerpix, purchase products or services through the Site, or email the Company, you are communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of the Company, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. 

PRE-ORDER

Before submitting your order, please ensure you are in agreement with the following terms of sale:

Any and all text on your project has been checked for spelling and grammatical errors.
Any and all photos on your project have been cropped, sized and placed exactly as you wish for them to appear.
Please ensure you have selected the correct size of the product you wish to buy.

As such, we cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.

CONFIRMING, CANCELLING AND CHANGING YOUR ORDERS

Please ensure that any discount coupons used have been applied and the discount taken off the Sub-Total, as any unredeemed vouchers cannot be applied retrospectively. If your discount code gives an error, please contact Customer Care at 1-321-247-6909. Coupon codes expire at 12 AM EST.

Once you have submitted your order, the project(s) is sent in immediately for print processing. Please assure that your order is correct prior to placing the order, If you wish to cancel your order, you must do so prior to printing, which may be less than 1 business day of placing your order; because of the urgency this must be done by telephone to 1-321-247-6909 only during our normal business hours. Our Customer Care Center is open Monday – Friday, 8 am – 6 pm EST. We reserve the right to charge an order cancellation fee of $30.00, or the total order value (less any promotional vouchers), whichever is less.

For orders that have already been shipped, you can confirm the date and method of shipment, and obtain an estimated date of arrival by calling our Customer Care Center at 1-321-247-6909 or via email at [email protected]. If your order has not yet entered the delivery process, you can change the details by calling the Customer Care Center. Company will not provide reimbursement for postage and handling charges once the order has entered the delivery process. If your order has already shipped,re-routing to a new address will incur a shipping & handling fee to the amount paid on the original order.

Please note your refund will be processed within 15 business days of verified confirmation from a member our support team

CANCELLING THE PURCHASE OF PRINTERPIX VOUCHERS

You have a statutory right to cancel your voucher(s), purchased from Printerpix, within 7 business days of this purchase (Cancellation Period). However, if you redeem your voucher(s) within the Cancellation Period, you expressly agree for the products / services to be provided to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. If you redeem the voucher and receive products that are faulty, please follow the RETURN, REFUNDS AND EXCHANGE CONDITIONS below. 

ORDER AND PAYMENT TERMS 

Terms of payment are within Company's sole discretion, and unless otherwise agreed in writing, payment must be received by Company prior to acceptance of an order. Company may accept payment via Visa, MasterCard, Discover and American Express (other forms of payment may be added or removed at Company's sole discretion). 
Orders are not binding until the order is accepted by Company. The Company expressly conditions its acceptance of your order on your agreement to these Terms and Conditions, Site Terms and the terms of the membership, as applicable. 
We reserve the right to recover any monies outstanding, should we find any initial payments that did not go through at the time of transaction due to any technical error.

DELIVERY

Unless otherwise noted, Company will make best efforts to dispatch merchandise within a maximum of 15 business days of the receipt of a properly completed order, but this is only an estimate. Because of this we have a 15 business day waiting period after dispatch before any product will be resent. Company shall not be liable for any loss, damage, cost or expense related to any delay in dispatch or delivery. 

Please assure you enter a correct street address that can accept deliveries from USPS and UPS. UPS does not deliver to P.O. Boxes, therefore P.O. Boxes are shipped USPS Priority mail which is extra. If an order is returned to us because no deliveries can be made by either UPS or USPS, store credit less actual shipping charges (can be $19.95 due to re-shipping) will be incurred. Shipping charges must be paid prior to re-delivery to a new address.

RETURN, REFUNDS AND EXCHANGED CONDITIONS

100% Satisfaction Guarantee
We care about quality, so we guarantee you’ll be 100% satisfied with your photo gift. If you’re not 100% happy, let us know and we’ll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won’t rest until you’re happy – whether that takes a reprint of your order or a refund.

As the Company’s personalised merchandises made to order have no intrinsic value on the open market, the Company is therefore unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support with evidence of the fault. If requested, the customer may return the product.

As per our terms and conditions, Printerpix cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.

When returning items we recommend that you obtain a delivery receipt from the Post Office as proof of postage, as we are unable to accept responsibility for shipments lost in transit.

USA

The Customer shall return the products to PrinterPix in the original packaging and enveloped in the original bags or boxes whichever is most appropriate, along with a letter specifying the problem, and including date of purchase, and the invoice number.Also please include your first and last name, and your phone number. This will help us expedite the solution to your problem, and allow us to contact you if there are any problems, or concerns regarding your return. 

Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 8-10 business days to process your return from the time it reaches our Returns Department and arrange for a reprint to be dispatched. 

Please note your refund will be processed within 15 business days of verified confirmation from a member our support team
ASSIGNMENT

Customer may not assign its rights or obligations here under without the express prior written consent of PrinterPix. 

REPLACEMENT

Personalized Photo Products are subject to $30.00 cancellation fee. Please also note that we will compare your order with original images uploaded to check the quality difference. If the image is of poor quality, we will not be able to reprint/ replace your order. Please note we retain the right to ask for an image or product to be returned back in order to confirm the error/ damage/ issue on product.  

GOVERNING LAW, JURISDICTION AND COSTS

This agreement is governed by the laws of the state of Florida, without regard to its conflict or choice of law provisions. Customer acknowledges and agrees that the state of Florida is an appropriate place for venue of any litigation and that Florida courts have jurisdiction over this agreement and customer. In the event the customer and Printerpix are unable to resolve any customer dispute, and any collection action, suit or other judicial proceeding is commenced, the prevailing party in any such collection action, suit or judicial proceeding shall be entitled to recover its costs and reasonable attorneys’ fees incurred. 

TAXES

Sales tax will be added to any purchases made from the state of Florida. 

IMAGES

Product images are for illustrative purposes only and may differ from the actual product. 

LIMITED WARRANTY OF PRODUCT AND SITE

The returns policy provided does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, improper storage, extreme temperatures, and acts of nature or improper repairs. Such limited warranty only extends to refunds or replacements of Printerpix Products. You expressly understand and agree that the products and services provided are on an as is and as available basis. 

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of Company is that all the information on the website should be as accurate and up to date as possible. However, Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. 

In the event a product is listed at an incorrect price due to a typographical error or error in pricing information, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). 

You accept full responsibility for keeping your account password confidential, restricting access to your computer and keeping the e-mail address associated with your account current. You are personally liable for any orders that you place or charges that you incur. Periodically links may be established from Site to one or more external web sites, these links are provided for your convenience only. None of such links should be deemed to imply that Company endorses the Third Party Sites or any content there in. 

TERMS AND CONDITIONS  

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. Any additional, different or conflicting terms and conditions on any such document issued by customer at any time are hereby objected to by PrinterPix, and any such document shall be wholly inapplicable to any sale made here under and shall not be binding in any way on Printerpix. 

PROMOTION CODES AND OFFER

There is a limit of one code/voucher per redemption.
Any code cannot be used in conjunction with other promotions until and unless specified.





***Please note your refund will be processed
within 15 business days of verified confirmation from a member our support team***

About Us

At Printerpix, our mission is bringing people together.

A photo captures all the powerful and wonderful emotion of those special moments together, such as weddings, holidays, births… We want you to experience the magic of reliving the delights of those moments with our photo gifts, which serve as a constant reminder of the wonderful times you shared. We are passionate about nurturing relationships and bringing you closer to the people you love. That’s why we’re constantly working and improving to give you the best-ever quality products that you deserve.

We’ve already brought together the families and friends of millions of happy customers worldwide. Join their happiness and choose from photobooks, photo blankets, canvas prints and more. Treat yourself to a special memory keepsake or give a photo gift that will last a lifetime to your loved ones. We guarantee our photo gifts will spread joy to you and your family.

Shipping

Your photo gifts are handled with love and care from production to delivery.

We estimate your photo gift will take 10 - 15 business days to manufacture.

Delivery options are available on checkout and are as follows:

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Standard delivery
7 - 10 working days

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Expedited delivery
2 - 3 working days

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Rush delivery
1 - 2 working days

See What Our Customers Are Sharing

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100% Satisfaction Guarantee

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We guarantee you will love your photo creation. If not, we will do what we can to make it right. Be it reprint, replace or refund. Your memories matter to us and bringing families closer to one another is our mission. We won’t rest until you’re happy!

Experience and Know-How

More than 1,000,000 happy customers served in 18 countries worldwide

We’ve manufactured more than 1 million orders each year, for the last 5 years.

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The product

Fully customizable. Choose a template, upload your favorite photos and get creative. Create a unique photo gift that reminds you of your favorite memories.

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Our commitment

We’re committed to your satisfaction. If something’s not right, let us know and we’ll do whatever we can to fix it. This makes us one of the most popular places to order customizable products.

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100% Quality

Printed to the highest standards onto premium quality materials, your photos are guaranteed to shine.

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Your Creativity

Unleash your creativity and upload your best photos to make your project unique. Using one of our professional templates, you can create your masterpiece in seconds.

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Create on your Cellphone

No download needed, simply create in seconds on your cellphone, tablet or desktop

Upload your favorite photos and add custom text to create your unique photo gift today directly with your smartphone. A variety of templates are provided to help you customize your photo gift, and with the ability to upload many of your personal photos, you can tell your own unique story.

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