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Complaints Procedure


We aim to satisfy the requirements of all of our customers as efficiently as we can, after all we want our customers back, not our products; but we realize that at times things may go wrong. When they do we will put them right as soon as possible.

If you have a complaint please email us at
[email protected]. Your Printerpix complaints will be handled confidentially and we will acknowledge your correspondence within 1 working day by email or phone (please ensure we have your email, order number and/or telephone details).

At that time we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process.

About Us

At Printerpix, our mission is bringing people together.

A photo captures all the powerful and wonderful emotion of those special moments together, such as weddings, holidays, births… We want you to experience the magic of reliving the delights of those moments with our photo gifts, which serve as a constant reminder of the wonderful times you shared. We are passionate about nurturing relationships and bringing you closer to the people you love. That’s why we’re constantly working and improving to give you the best-ever quality products that you deserve.

We’ve already brought together the families and friends of millions of happy customers worldwide. Join their happiness and choose from photobooks, photo blankets, canvas prints and more. Treat yourself to a special memory keepsake or give a photo gift that will last a lifetime to your loved ones. We guarantee our photo gifts will spread joy to you and your family.

Shipping

Your photo gifts are handled with love and care from production to delivery.

We estimate your photo gift will take 10 - 15 business days to manufacture.

Delivery options are available on checkout and are as follows:

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Standard delivery
7 - 10 working days

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Expedited delivery
2 - 3 working days

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Rush delivery
1 - 2 working days

See What Our Customers Are Sharing

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100% Satisfaction Guarantee

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We guarantee you will love your photo creation. If not, we will do what we can to make it right. Be it reprint, replace or refund. Your memories matter to us and bringing families closer to one another is our mission. We won’t rest until you’re happy!

Experience and Know-How

More than 1,000,000 happy customers served in 18 countries worldwide

We’ve manufactured more than 1 million orders each year, for the last 5 years.

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The product

Fully customizable. Choose a template, upload your favorite photos and get creative. Create a unique photo gift that reminds you of your favorite memories.

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Our commitment

We’re committed to your satisfaction. If something’s not right, let us know and we’ll do whatever we can to fix it. This makes us one of the most popular places to order customizable products.

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100% Quality

Printed to the highest standards onto premium quality materials, your photos are guaranteed to shine.

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Your Creativity

Unleash your creativity and upload your best photos to make your project unique. Using one of our professional templates, you can create your masterpiece in seconds.

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Create on your Cellphone

No download needed, simply create in seconds on your cellphone, tablet or desktop

Upload your favorite photos and add custom text to create your unique photo gift today directly with your smartphone. A variety of templates are provided to help you customize your photo gift, and with the ability to upload many of your personal photos, you can tell your own unique story.

Customer Reviews